Refund Policy - Your Family Shop

Return and Refund Policy

At Your Family Shop, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns:
- Items can be returned within 30 days of receipt.
- To qualify for a return, items must be unused, in their original packaging, and in the same condition as received.
- Items exempt from returns include perishable goods, custom-made items, and items marked as non-returnable.
Return Process:
- Contact us at admin@yourfamilyshop.click or through our email to initiate a return.
- Provide your order number and a brief explanation of the issue.
- Once approved, we will provide a return shipping label.
Shipping Costs:
- If the return is due to a fault on our part (e.g., defective or incorrect item), we will cover the shipping costs.
- For other returns, the customer is responsible for return shipping fees.

Eligibility for Refunds:
- Refunds are issued once the returned item is received and inspected.
- If the item is approved for a refund, the amount will be processed back to your original payment method within 7–10 business days.
Partial Refunds:
- Items showing signs of use or not in their original condition may qualify for partial refunds, subject to inspection.
Non-Refundable Items:
- Sale items, gift cards, and digital downloads are not eligible for refunds.

Exchanges are only applicable for defective or damaged items. If you need an exchange, please contact us within 7 days of receiving your item.

If your order arrives damaged or incorrect:

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out:

Thank you for shopping with [Your Business Name]. We’re committed to ensuring a smooth and enjoyable experience for our customers.